Technical Support and Maintenance Plans

Pre-purchase a block of support and maintenance time to save money!

Support & Maintenance Plans

BizCom offers support and maintenance packages that can be used for all technical support issues. Project management, database design, systems architecture, and project specifications development for new projects will require a custom quote. These packages are designed to save customers money by pre-purchasing blocks of support time at discounted rates. Furthermore, you receive a priority response time for prepayment agreements.

Customer support requests should be submitted at the BizCom support website located at - https://support.bizcomweb.com. Customers are asked to create an account within two (2) business days from the date of project acceptance. 

Maintenance Plan Pricing

  • We are currently updating our plan options. Please call for more information.

Please note that turnaround time for standard support requests range between 1 - 40 business hours from the date and time of the original ticket creation depending on the complexity of the support request (tickets submitted after (twelve) 12:00pm will be processed the next business day).

Our support website gives you the ability to submit issues directly into the support queue which will significantly improve response time. Please use this system for all support-related requests. Support requests sent directly to staff members may experience a significant delay in processing. 

Because it is difficult to determine how long a particular support change/removal/addition may take, please allow for additional time when submitting substantial support requests. Though we are always here to help, it is ultimately the customer's responsibility to plan sufficient time for each support request to be completed.

Customer Reviews

It is so pleasing to know that there are still businesses around that somehow manage to seamlessly combine a top quality product with a focused attention to customer needs and individual requirements...

Kevin Walls, President - Stameys Walk HOA

More Reviews

Get a Support Plan Today and Save!

Get priority technical support and save money.